At MyDigitalCraft.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase digital products or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from MyDigitalCraft.com, we may collect the following information:
Personal Information
- First Name and Last Name
- Email Address
- Mobile or Phone Number
- Billing information, where required
- Account login information, if you create an account
Order and Transaction Information
- Purchased product details
- Order number and purchase history
- Payment status and transaction reference
- Digital product download information
Technical Information
We may automatically collect certain technical information, including:
- IP Address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Cookies and similar technologies
2. How We Use Your Information
We collect and use your information for the following purposes:
- To process and complete customer orders.
- To accept and verify online payments.
- To provide access to purchased digital embroidery designs and downloadable files.
- To send order confirmations and payment notifications.
- To provide customer support and respond to inquiries.
- To maintain customer accounts and purchase history.
- To improve website functionality and user experience.
- To prevent fraudulent transactions and unauthorized activities.
- To comply with applicable legal, tax and regulatory requirements.
3. Payment Information and Security
MyDigitalCraft.com uses third-party payment service providers, including Razorpay, to process online payments.
Customers may use supported payment options such as:
- UPI
- Google Pay
- PhonePe
- Debit Cards
- Credit Cards
- Net Banking
- Other payment methods enabled by the payment provider.
Payments are processed securely through the payment gateway. Payment credentials such as card details and UPI authentication information are handled by the payment service provider according to its security practices and applicable policies.
We do not intentionally store customers’ complete card numbers, card security codes or UPI PINs on our website.
For more information, please visit the Razorpay website:
https://razorpay.com/privacy/
4. Digital Product Delivery
MyDigitalCraft.com primarily sells digital products, including machine embroidery designs, embroidery files, digital artwork and downloadable design files.
After successful payment confirmation:
- Customers may receive access to their purchased digital products.
- Download links or order-related information may be sent to the registered email address.
- Order and download records may be maintained for customer support and purchase verification.
We use the customer’s email address and order information to provide access to purchased products and related services.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website performance and functionality.
Cookies may be used for:
- Maintaining shopping cart functionality.
- Managing customer sessions and login status.
- Remembering customer preferences.
- Improving website performance.
- Understanding website traffic and usage, where analytics tools are enabled.
- Supporting website security.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including checkout and shopping cart features.
6. Sharing of Personal Information
We do not sell customers’ personal information for money.
We may share necessary information with trusted third-party service providers when required to operate our website and provide our services.
These may include:
- Payment Gateways: Razorpay and other enabled payment providers for payment processing and transaction verification.
- Website Hosting Providers: To host and maintain our website.
- Technical Service Providers: To support website security, maintenance and functionality.
- Email Service Providers: To deliver order confirmations, download information and customer communications.
- Analytics Services: Where enabled, to understand website traffic and improve our services.
We may also disclose information when required by applicable law, government authorities or legal proceedings.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order records, transaction information and related customer details may be retained for accounting, tax, legal, security and customer service purposes.
When personal information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable legal requirements.
8. Data Protection and Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, loss, misuse, alteration or disclosure.
Our website uses appropriate security measures to help protect customer transactions and personal information.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information, subject to legal and contractual obligations.
- Withdraw consent for activities based on your consent.
- Opt out of promotional communications.
- Raise questions or complaints regarding the handling of your personal information.
To exercise these rights, please contact us using the details provided below.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, policies or content of external websites. We recommend reviewing their respective privacy policies before sharing personal information.
11. Children’s Privacy
Our website and services are not intentionally directed towards children under the age of 18.
We do not knowingly collect personal information from children without appropriate authorization where required by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
12. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, payment services or applicable legal requirements.
Any updates will be published on this page with the revised Last Updated date.
We encourage customers to review this page periodically.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Website: https://mydigitalcraft.com
Business Name: MyDigitalCraft
Email: support@mydigitalcraft.com
Business Address: bhumipuja, katargam, surat.
We will make reasonable efforts to respond to privacy-related inquiries.
Thank you for trusting MyDigitalCraft.com.
We value your privacy and are committed to providing a safe and secure online shopping experience.